Frequently Asked Questions


10514042_788220521209759_498425675_n.jpg

Q: Can I order from any country and how soon will I get my order?

A: I am based in the UK ; all overseas orders are sent using the Royal Mail AirMail service.

Custom made items are created by me in 1-3 working days and everything is shipped from the UK.

Shipping times are as follows:

  • within the UK takes 1-3 working days

  • with the EU 3-7 working days

  • to the US / Canada 7-9 working days

  • to rest of the world 1-3 weeks

Shipping upgrades are also available.


Bespoke map items

Bespoke map items

Q: Can I order a bespoke map item?

A: YES! All map items are treated as custom made to your special requirement.

  • It can be a village, town, city, island – you choose! These works the best.

  • I am also able to make some items featuring county, state or country but only for larger items such as necklaces and keychains, pocket mirrors, bottle stoppers and bottle openers.

  • Please note I am generally unable to offer maps of specific addresses, streets or buildings.

    I do have some city plans (like London, New York, Chicago, etc. so streets or areas are open to discussion but please ask for details prior to order)

  • If in doubt please message me before placing a firm order to avoid disappointment.

  • If you wish to see a proof prior to order - please don`t hesitate to ask


story2.jpg
 

letter cufflinks.jpg
 

return.jpg

Q: How map item making process looks ? Shall I provide my own map?

A: I use my stock of maps and atlases. I never use print outs from google maps or any other website.

  • First, I check with Google maps where the chosen location is if I don`t know it.

  • I search my maps and atlases for the place now I know where to look for.

  • If the customer asked for a preview, I take photos of few maps under the glass in the exact size for the ordered item (to feel the scale of the map) and send those photos to the customer. Emails with photo attachments back and forth :)

  • When the map choice is made I take the piece of glass in the right size for the chosen item (for example a keychain) and cut out the city (or any other location) from the authentic map/atlas.

  • I glue the glass to the piece of map and let it dry.

  • If you you decided to go for engraved piece - I engrave the metal setting for you,

  • I glue the dried piece of map and glass to the metal setting adding all the extras (so for the keychain, it is the ring and the clasp, for the necklace it is a chain, etc)

  • Then I pack it and it`s on a way to the customer.


Q: How typewriter key item making process looks ?

A: I collect LOTS of typewriters! so I do have all keys available at all times.

I cut the keys out of old, broken typewriters.

I disassemble them (metal ring, glass, piece of cardboard of paper with letter and metal holder).

I clean thoroughly glass and metal rings.

I sort the letters.

When I receive an order or enquiry - I check my stock of letters and match the letters needed.

I put together identical rings, pieces of glass and needed letters and place into required item - set of cufflinks or pendant finding with epoxy resin.

I let the piece to dry.

Then I pack the ready ite and it`s on a way to the customer.


Q: Is return or exchange possible?

A: You CAN return or exchange non customised items only - so you CAN return anything made of watch movements or pen nibs. (you pay for the delivery though)

A: You CANNOT RETURN any custom made map item, set of cufflinks nor earrings made of typewriter keys. The only thing made of typewriters which can be returned is a single necklace or a bookmark.

Items you wish to return (you have 14 days to inform me) must be in unworn condition.

Return must be made through signed for postal service.